About Murni Teguh Memorial Hospital
Murni Teguh Memorial Hospital is a hospital, located at Jalan Jawa No.2, Gang Buntu, Medan Timur, Gg. Buntu, Medan Tim., Kota Medan, Sumatera Utara 20231, Indonesia. They can be contacted via phone at +62 61 80501888, visit their website www.rsmurniteguh.com for more detailed information.
Rosalin Pakpahan
" The hospital is crowded, even more queue of people at noon because the registration for BPJS (Health insurance provided by goverment) is closed at 1 pm. Information service is really helpful to give information for the first time customer who dont have patient card yet "
01 March 2018Kevin Hartono
" Poor hospitality:
28 November 2017The nurses can be very ill-mannered
Bad phone call SOP:
When it comes to phone calls, they all have very poor manner in terms of responding to patients, only 1 out of 5 staffs can respond politely. It takes very long time to get the staffs to pick up phone calls, and the operator does not even know where to direct the patients so they can get the answers they want.
In other words, very inefficient.
Good customer service:
The customer services takes criticism in a very good manner
Average Cashier:
The billing process may take a while and there is a very long queue sometimes, but the staffs are very nice
Very good laboratory:
The staffs/doctors at laboratory works and responds fast, also very polite
In general:
The staffs especially nyrses, ICU staffs, and BPJS, they need more improvement based on soft skills and manners
Thank you Murni Teguh Memorial Hospital if you can take this constructive criticism, for this is a very concerning issue that the hospital may face even worse in the future "
Bayu Akbar
" Big hospital with good facility. Need more parking area.. "
31 October 2017Tamsinne Hatfield
" Super clean, I was seen to very quickly to get my rabies vaccination. The staff spoke good English and explained everything to me. The doctor was extremely professional and gave me a quick pain free procedure. I was overall happy with my experience here "
24 August 2017Eugene Wong
" Next to shopping mall. Convenient! "
11 August 2017Lucky Strike
" Workers should be taught work quickly and professionally because it is very crowded and the other is okay "
15 July 2017Margareta Harianja
" Provide a better service than other hospital in Medan. I am a regular patient here. The BPJS online queue system is really helpful for a fultime worker like me. I don't have to wait the whole day only for registration. "
29 June 2017Aritama Kesuma
" The service is disappointing. The staff's lack of manner (even nurses), insufficient parking lot, insufficient elevator for inpatient, unadjustable room air con, long wait for registration and payment, etc. Might get an extra 1 star is because they accept BPJS. "
09 May 2017Febri Nugroho
" the hospital is very crowded, but amenities lacking. for example, such as elevators and parking lots. I am sure you will not get a parking spot. The elevator often long queues. lobby can not accommodate all the guests. "
01 April 2017Christ Michael
" This hospital has good quality and service "
20 March 2017M4h1r Pakpahan
" One of best hospital services in Medan "
02 March 2017Rizki Nugroho
" Good and Modern Hospital "
29 January 2017Tumbur Siahaan
" Good "
07 January 2017Shasta Klara Kristi
" Reservation through website meant nothing as I reserved prior but was neglected and had to queue allover again. Service is atrocious, the staff are extremely unhelpful and their faces frown throughout the procedure, the doctor was late and kept the patients waiting. "
27 September 2016Bambang Eko Nugroho
" Clear procedure in getting the treatment from the docs. Even as a private hospital, it facilitates the patients with BPJS Kesehatan. Clean environment as well. "
30 May 2016Swandi Fernaldo
" Best hospital I ever came in "
27 May 2016Parlin Panjaitan
" Thx for serving my wife. GBU!Amen. "
26 June 2015