About Somia Customer Experience
Somia Customer Experience is a company, located at South Jakarta, Jakarta, Indonesia. Visit their website www.somiacx.com, Facebook, Twitter, or LinkedIn profile for more detailed information.
We help companies uncover deep insights and translate them into
impactful, innovative product and service experiences that address the business' and customers' real needs.We discover the root cause before jumping to solutions.Although it may seem faster to solve a customer problem right away, you may lose the opportunity to target the real needs if you don't understand the root cause. We discover insights about your customers, business, and technology, to ensure our solutions are highly relevant and actionable. "If I had asked people what they wanted, they would have said faster horses" - Henry FordWe Put Customers In The Center Of Everything That We DoGood product & service experiences will drive higher loyalty to the brand. In helping companies deliver good experiences, we involve the target customers closely in our human-centered design approach, through customer research, personas, co-creation, and user testing. We believe this is key to ensure that the solutions are not just usable, but meaningful and enjoyable."Designing for everybody is designing for nobody" We Help You TransformWe use customer and business insights and help transform your existing solutions to deliver better experiences. This can happen in different ways, from defining the high-level strategy, designing the experiences, training in-house capabilities, to shaping the organizational culture. "Real change comes from within"
Tags
Somia Customer Experience, nestled in the vibrant area of South Jakarta, Indonesia, is a hub designed to elevate your business's customer interaction strategies. This center is not just a physical space; it's an immersive environment where you can explore, learn, and implement cutting-edge customer experience (CX) solutions. It's a playground for business professionals like you, aged 25 to 65, eager to understand and enhance your customers' journeys.
At Somia, you'll find a blend of innovation, technology, and human-centered design. It's a place where you can experience firsthand how integrated technology can transform your customers' interactions with your brand. From state-of-the-art digital solutions to tried-and-true analog methods, Somia showcases it all. You can expect to engage with interactive displays, join workshops, and attend seminars that dive deep into CX trends and best practices. It's all about "merasakan," experiencing, the future of customer engagement.
The location is strategically chosen to be in South Jakarta, a bustling business district, making it easily accessible. The facility is designed to be a comfortable and inspiring space for you and your team to brainstorm, innovate, and plan your CX strategies. Whether you're a start-up looking to make a mark or an established enterprise aiming to stay ahead, Somia Customer Experience can provide the insights and tools you need.
Somia Customer Experience has been praised by visitors for its comprehensive approach to CX. One visitor, a marketing manager from a prominent Jakarta-based firm, commented, "Somia really opened our eyes to the possibilities of customer experience. The interactive nature of the center made it easy for our team to understand and visualize how we can improve our customer journey." Another visitor, a business owner, stated, "The workshops were incredibly valuable. We left with actionable insights that we could immediately apply to our business."
