About Mustafa Air Travel
Mustafa Air Travel is a travel agency, located at 5 Verdun Road, #01-02/03 SPA Building, Singapore 207274. They can be contacted via phone at +65 6419 0600, visit their website www.mustafa.com.sg for more detailed information.
Vinoth Kumar
" 1. Easy to access
16 May 20182. Less waiting time
3. Price 5% higher than other travels for VISA "
Zal Rashid
" Now u can apply for Brunei visa and Japan Vietnam visa here too apart from Malaysian visa "
15 May 2018Milind Kharade
" Quick turnaround. But pricey "
05 May 2018Raja Kumaran Periasamy
" Here u can get air tickets, book tour packages for international trips and Malaysia trips, purchase sight seeing tickets, apply for visa for many countries including Malaysia. Even book over the phone for air tickets and pay through internet banking. Located in a convenient place in little india. Service is great. They charge 3 perc for credit card usage. "
04 April 2018Arun Pai
" Quite messy but gets the job done to apply for some visas - hopefully they increase the number of countries that can be applied to. "
09 March 2018Muawwiz Khan
" They are a travel angency. They also handle Malaysian and Indian visa application. Pretty efficient. I have used their Malaysian visa service for the last 5 years. They've been on time if not earlier than the promised time. No issue at all. Just hope their staff could be more friendly, smile more and treat everyone of their customers like they treat the Caucasian customers. "
07 March 2018Ranjeet Singh
" Best place for getting informtion on South east Asian countrie's Visa "
27 February 2018Neya Rangesh
" Friendly staff, reasonable prices and super supportive. Highly recommended. "
23 January 2018Vidhya Lakshmi
" Very helpful people "
26 November 2017Balasubramanian T V
" You can book air tickets.
10 November 2017They are the authorised agents for Malaysian Visa. "
Savage Tosh
" Quick passport/visa services at a fair and reasonable price, very convenient as it is open 24 hours. "
04 August 2017Saurabh Rajoli
" One Stop for your all needs and wants "
26 July 2017Georgy Mathew
" Better offers at serangoon air travels "
06 June 2017Aradhana Biradar
" Fast passport service for visa to multiple countries. They have a photo booth inside in case you forget to click one. Also provides currency exchange options. "
31 May 2017Anuj Agarwal
" Good place to get good bargains for tickets to Asian destination "
07 May 2017Ram Vepuri
" Good travel agency which processes visa, passport and ticketing services and their services is excellent and ontime. "
06 April 2017Susmit Paul
" Good travel agency. open 24/7. "
06 April 2017Suresh G
" Friendly staff, faster processing, value for money, 24 hours service. "
21 February 2017Sriram V
" A place where I usually get my Malaysian visa. Good service "
09 February 2017Nikhil Kapoor
" Cheep air tickets, also you get visa services for Malaysia and other neighbor countries.
20 January 2017As its part of Mustafa's eco system, the whole area is owned by Mustafa. "
Chetan Parmar
" good for travel bookings and currency exchange. great service "
19 January 2017Eswaraiah V
" Easy and good service for malaysia visa. Staff is quite responsive. "
29 November 2016Abdul Wahab T.K
" Convenient place to buy Air Tickets and exchange money. Excellent services. "
25 August 2016Arunvel M
" Queuing is managed by a taken system. Service is prompt and straightforward. We received our Malaysian visa on the promised date. The handling charges are quite steep though. "
23 August 2016Parag Bhatnagar
" Went in here to get my passport renewed - did it in a week. Sure as hell beats waiting for the Indian embassy. Ridiculously long lines aside, I got what I came for "
17 July 2016Nikhil Dev
" Not so customer friendly or helpful at sometimes. "
12 July 2016Rohan Manek
" Quick and efficient place to get your visas. Avoid rush hours and weekends. "
10 July 2016Sankar Balasubramanian
" I got my Malaysian Visa through them. Everybody was looking very tiresome, but they did their job as promised. "
22 June 2016NEETHA Nair
" A glimpse of A Long Long Processing issue with Mustafa Travel; Email By a Harassed passenger whom used the services of Mustafa travel only to face a Impersonal email from a GM
28 July 2015Dear Mr Rajiv,
Thank you for your email. However I was fully expecting a phone call from a Manager of Mr Ajmal, instead of a impersonal email that you have sent.
I absolutely do not think that you fully understand the issues & inconvenience that i am facing
1. The refund has been delayed for quite some time now.
2. I was not contacted when the refund was delayed and now upon chasing I am being told that it will be further delayed.
3. This is terrible service
4. I have been waiting for about close to 4 months to settle this issue.
5. I understand that Mustafa Travel is not responsible for the flight cancellation, however I do not understand why I am being placed through so much of inconvenience.
5. I was emailed a wrong amount, I understand the typo error and clarified it.
6. I was told that I will receive the refund by the first week of July, however no further contact was made with me.
7. Jet Airways as well did not contact me with regards to the 'compensation' they offered. ( I understand that Mustafa Travel is a different entity and this is not your problem)
8. However upon contacting Mr Ajmal on 20/07/2015, I was told it will be a further delay as waiting for Jet Airways to do the compensation. I do not understand what does this have to do with Mustafa travel since Jet Airways is suppose to be contacting me directly !
9. I had requested at that point to receive a call back from Mr Ajmal's manager and was ignored accordingly and received another impersonal email. I understand from your email you were on "leave" and unable to attend to this little pesky issue.
10. Jet Airways have since contacted me on 22/07/2015, to collect the compensation at the Singapore Office
11. I did not receive any further response till today, when I called Mr Ajmal directly. I was again told that there will be a further delay as he is co-coordinating with Jet Airways and some internal processing. I was given a crash course on how the refund is suppose to be and that I should be patient.And now your email to inform me of another delay.
12. I simply DO NOT understand your processing and why I am being placed through such a hassle due to YOUR internal issues. When it came to the claim, I understand it takes a while to do a verification. However internal cheque processing is Mutafa Travels issue.
I DO NOT understand when you tell me only 1 person can process a refund and that person is on leave and you will "TRY' to give me a refund.
This is my problem.
My problem is the delay and the lies being told to me. I paid for the tickets in good faith and I used the services of Mustafa Travel, a reputable travel agent. I have also done as Mr Ajmal's request with the documentation for the claim and now when its a issue of a refund, I am being given a roundabout.
If Mustafa Tavels is unable to do a refund, I should have been informed. If they was a delay I should have been informed earlier.
However you guys seem to feel that I am a fool and keep pushing me around.
I am sorry however I do not understand as a General Manager, how could you send me such a impersonal email, without taking the time to clarify the issues and give me such a vague answer. If this is service, I am simply astounded by the lack of empathy, attention to details and understanding. I am totally disgusted by the attitude shown by Mr Ajmal and yourself.
Neetha Nair "
Mainul Islam Rifat
" Not so good "
03 April 2015Waqas Ali
" Got visa fast "
09 February 2015