About Gain City (Ang Mo Kio)
Gain City (Ang Mo Kio) is an electronics store, located at 8 Ang Mo Kio Industrial Park 2, Singapore 569500. They can be contacted via phone at +65 6544 1212, visit their website www.gaincity.com for more detailed information.
G Lee
" Mainly sells as Aircon (system 1/2/3), inverter and non inverter. There's Casement Aircon too but they are only selling EuropAce brand. There's options to upgrade Aircon piping (e.g copper) and insulation. Basically the staffs understand Aircon products well. There's also standing fans and wall fans. There's no other appliances so this is more like a one stop query and buy Aircon shop. Gain city is reputable for Aircon servicing and sales. Personally I've engaged them mainly for their experience in air-conditioning installation and piping works. They are also able to advise on installation schedule on the spot. "
24 May 2018Lim Wee Loon
" Good service and honest recommendation. "
08 May 2018Sarge Leon Seow
" Grumpy and poor attitude. Both the staff I spoke to showed lack of product knowledge beyond what was written on the brochure. When asked about more details they just tried to give me the run around. "
23 March 2018Michael Ng
" Good selection of items, and attentive staff that will help answer questions about products such as TV, washing machine, etc. Good place to find bargains "
08 February 2018Rayna Tay
" I was looking for a good company to do aircon servicing and thought it being a big company would mean reliability and service consistency etc.
07 February 2018I cannot be more wrong..
In the first place, my aircon fault was just leaking water and not cold, it was still functioning alright so I thought a good cleanup or even chemical wash could solve it but they broke one of the parts in my aircon and had the cheek to tell us the part was already broken and that because that part was broken, water will keep leaking.
After the service, 2 out of 3 units cannot function at all - they were blowing out warm air! Only one unit worked and yet it leaks and when any of the other 2 units is switched on, even the last working one will stop working and blow out warm air.
I called for service follow-up because obviously it was not a good job done. The serviceman called me directly and I told him we just wanted our aircon serviced but now it's worse off, he promised to review it again and give us a quote. He came back again and this time the 2 of them bullied my mum, taunting her for bad choice of aircon brand and said our aircon is lousy etc etc and told my mum to repair need to change pcb board etc and will cost $400+?
Anyway they just completely avoided my calls after that when I tried to find out more so ya, they just MIA after spoiling my aircon when it was just a simple service I wanted. No point going after GAINCITY because I believe they just engage sub-cons to handle their repairs and in my case dubious and doubtfully qualified ones. BIG REGRET! "
Chee Yon HO
" Good. Staff friendly and helpful.
05 February 2018Why is there a difference in pricing between price as shown in the show room and that as shown on web site? The later is cheaper. To close the deal when the customer is at the show room, conclude the sale on the spot at the price as given on the web site. Once I am out of the Show room, I may make my purchase elsewhere. "
Nick Peh
" Pretty bad experienced with them, called them ensuring stock available and made online purchased, one day before delivery date, cust svc called to postpone delivery as their stock ran out. If its usual day its fine,but now near cny and last min thing would be difficult to counter at times. I hoped info given to consumer would be precised to prevent disappointment. "
31 January 2018NGUYEN DAI LUONG
" Good to buy electronics "
29 January 2018Chew Zhao En
" good "
24 January 2018Trish Carter-Nield
" Helpful staff. "
09 January 2018Alfred Ng
" I'm actually a gain city loyalty client, I have been buying electrical equipments from gain city.
18 December 2017A few years ago, I bought a portable aircon from gain city & their staff say very good to buy the extend warranty 4 years & I bought & pay extra of $159.
Now the air con break down & I call them without taking out the invoice, the staff check & told me that I bought in 2010 & the warranty is over.
Later I check my invoice, it stated that I bought in 2014 Jun & 1+4 warranty till Jun 2019.
Then I called them again today Monday & they told me no appointment slot & earliest slot is Thurday, another 3 days more. "
Marklin Ho
" good and friendly environment. very relaxed and easy to navigate around. petrol kiosk just beside and area is close to chomp chomp. "
14 December 2017Wayne Koh
" Good service overall although the TV salesman is a typical one. The salesgirl from the small appliances section is better at relating use cases to my very own, she recommended an item that she herself is using. "
09 November 2017Divinity Especial Needs Intervention Centre Divinity
" Excellent experience. So many things under one roof. Unfortunately not all staff are experienced in all things. Lucky we met Mdm Azizah who knew alot more. "
15 October 2017Joe Loh
" Electrical and electronic supermarket ... Wide variety and ample free parking. "
27 September 2017Varun Singh
" Gain City (Boon Keng branch) sells only aircons and some fans. Went there to buy my aircon for my BTO, so far 2 months in no problems. Sales girl that day was friendly and helped us get more value from our purchase including signing up to Gain City Family membership and we got vouchers. "
26 September 2017Chonghan Lim
" Nice chill place @ Level 3 "
17 September 2017Boon Keong Peh
" Can be crowded. Helpful sales. "
12 September 2017Jackson Seng
" Huge and spacious store. Good shopping for electronic goods here. "
07 September 2017Lawrence Kuang
" Friendly and experienced staff with great product knowledge "
24 August 2017Zheng Zhe
" Friendly staffs, fantastic prices. Pleasantly surprised by service to provide umbrella shelter and help carry goods for customer going to open air carpark. "
17 August 2017Lukas Kwan
" Convenient near mrt station with Northvale condo Lot 1 shopping centre Cinema Library Bus interchange & Keat Hong CC. Friendly cosy comfy ambience for romantic intimates students Expats tourists groups & families. "
17 August 2017Yu Sheng Lim
" Poor customer service when dealing with product exchange. "
23 July 2017Esther Joan
" Sells electrical appliances for our needs. Good enough. "
17 June 2017A Google User
" Good service and able to provide suggestion with limit budget given "
14 June 2017Paul Wei Quan Loh
" This outlet sells primarily air-conditioners and some standalone fans. No other appliances. Service is pretty bad too as they will not bother to assist you. Will recommend you to go to the megastores for better assistance. "
27 May 2017Leecheeyeo Cheeyeo
" Lousy give us a old fridge ,has been used before "
25 February 2017Adrian Leong
" Convenient store to buy air con "
23 February 2017Vivien Teng
" Sufficient electricial goods to choose from. "
09 February 2017Randal Mak
" It only sells aircon and stand alone fans "
23 January 2017Goh Pohsoon
" My wasing machine breaked down and i bought the washing machine but need to wait until wednesday 6pm to 9pm and i need to wash the cloths at coin laundry machine "
07 January 2017Elaine Lee
" I got one of the best deal for 4K TV!
12 September 2016LG 49UH610T UHD 4K TV is selling at $1029 here! "
Eric Leng
" Nice friendly staff "
21 July 2016Khairul Rizal
" Some of the discounted items are placed outside under a shelter. Not sure if that's a good thing "
20 June 2016Specky Dilrenzo
" Not as big as sungai kaduts, but a good location. Its centralise "
19 June 2016Khoo Ky
" Good service. Reasonable prices. Membership points available to offset purchases. "
15 June 2016Siti Aminah
" WHY Y WHYYYYYY WTH MUST THE STAFF WEAR TIE WHEN THEY DON'T LOOOOK PROFESSIONAL AT @ ALLLLLL!!!!!!!!??????
10 August 2015WHY Y Y Y!!!??? IF PRODUCT NOT AVAILABLE YOU STILL WANNA DISPLAYYYYYYYYY??? FOR FUN IS IT FOR FUN IS IT???!!! THINK VERY HANDSOME IS IT?
STAFF YOU ALL DON'T SHOW YOURSELF LAAH HA, JUZ HIDE AT THE BACK OR VERY BEST GO INSIDE OFFICE, STORE, FRIDGE HIDE LAAH, YOU THERE ALSO NO USE, NOT REQUIRED, MY AS
AS WELL LIKE HAVE SELF SERVICE KIOSK.
SAID AGENT NO STOCK OF THE PRODUCT, SO, WHY Y Y Y Y WHY MUST DISPLAY???
CANNOT CALL OTHER OUTLET, DONNOW WHEN STOCK COME!! WARRANTY CARD ALSO NEVER CHOP.
1st SAID "ONY TODAY, ONY TODAY LAST DAY, AH YAYA INSIDE GOT DISPLAY, YAYA BUY YAP THIS MONTH LAST MONTH SG 50"
HARLOW HELL HELLO BROTHER, YOU TRYING TO JINX ME??? SAID TODAY LAST DAY THAN AFTERS SAID UNTIL END OF MONTH???!! I ASKED TO IF THERE'S DISPLAY... ("YAYA INSIDE HAVE, HAVE DISPLAY")
WENT IN, BO LEH, NO HAVE, I THINK THEY BO CHAP
I WANNA BUY 1 FREAKING FAN & THEY ARE GIVING ME HARD TIME.
I WANTED TO BUY JUST JUZ 1 FREAKING FAN & THEY MAKING IT VERY VERY HARD FOR ME. I "
Alex Wu
" i and my wife was shopping at marina square on 29 dec 2013 while browsing at samsung product there.the retail staff of samsung saw us and never even want to ask us whether we need anything.what kind of service is this,saw us and turn around. "
31 December 2013Siew Wah Goh
" I purchased a Toshiba system 2 inverter aircon recently and here's my EXTREMELY BAD experience :(
29 August 2012- On 18 Aug, I was informed that my air con installation slot was confirmed on 21 Aug 9:30-10am.
- On 21 Aug, installers arrived near 11am (1hr late). At 3+pm, the installer informed that something wrong with the Toshiba unit which one of the blower unit was not cold but he don’t know where was the fault. He referred the case to Toshiba.
- On 23 Aug, Toshiba service man came. Within 15min of checks, he told me the problem was due to wrong installation of blower model. Gain city installed one of the blower unit which doesn’t belongs to the inverter model, ie one correct and one wrong. Toshiba service man showed me the model printed on the 2 blower units installed.
- On 23 and 24 Aug, I have to made several calls to gain city hotline to ask for status update. I have to keep repeating my case whenever I made a call as their single hotline number is randomly routed to difference offices. They have no central logging system to track customer issues. They are also unable to track which unit model and serial number are sold and install for which customer. Hence they have to wait for Toshiba to send them the service report. For the 2 days, I can't get the sales person to follow-up my case either.
- On 27 Aug, I email a complaint over, till today, i receive no email nor call from gain city addressing my complaint.
- When i finally get in touch with the sales person, she told me that is their service dept job scope, she was not supposed to interfere except help me to feedback. As for the complaint email i sent, another dept will handle.
- When gain city called to arrange a replacement date, i can't even get a priority slot. No choice i accommodate by taking one of their nearest avail date but they told me that i can't choose the time ! They will call me one day before the appointment date to confirm the allocated time. After all the screaming, the guy reluctantly told me that he will indicate my preferred time slot but no guarantee.
- Today, 29 Aug, the appointment date for replacement, the installers (diff person) are 1+hr later again! "