About Garden Palace Hotel Surabaya
Garden Palace Hotel Surabaya is a lodging, located at Jalan Yos Sudarso No.11, Embong Kaliasin, Genteng, Embong Kaliasin, Genteng, Kota SBY, Jawa Timur 60271, Indonesia. They can be contacted via phone at +62 31 5321001, visit their website www.gardenpalacehotel.co.id for more detailed information.
Harianto Kang
" I checked in at the hotel on 9th May 2018 and was given a room on 6th floor. When the elevator reach the 6th floor, the smells of an old carpet stung my nose. And when I reached the assigned room, there was a small cockroach on the washbasin.
23 May 2018We requested to move to another room and we were sent to another room on different floor. But for the next 3 days we saw another 3 cockroachs. You can see the picture of cockroach we found in the bathroom, in the bedroom and in the restaurant next to vegetables basket during our breakfast.
Those experiences surely makes my wife and daughter frigthen to dead because they are afraid of cockroach. And I even can't tell my wife that I saw a cockroach in the restaurant.
The worst thing was we came along with our 5-weeks baby, the sanitary and cleanness of this hotel are surely need a very close attention.
I never had a chance to inform the receptionist during our check-out process due to our tight schedule.
Thus experiences make me think more than 100 times to come again to this hotel and I think my wife and my daugther won't come again. "
Vincentius Stevano
" Best place to eat dimsum with your family. You can get free parking if u eat in this place "
09 May 2018Indra Susanto
" Stayed here for 2-night stay with a friend. We stayed on the 20th floor. The view is great. The breakfast menu is super complete. However, I think the TV needs to be upgraded. I mean, this is 2018 and who watches tube-TV now, especially it is a 4-star hotel. Overall, the stay was great despite the TV. "
24 April 2018Syifa Ul Husna
" Hall room of garden palace is so huge and beautiful.
23 April 2018Comfortable for organize some event here.
Toilet disparate between women and man.
Location easily to reach. Close to Surabaya's square town.
The staff is friendly. "
David O'Brien
" Nice but slightly rundown hotel. The staff made my stay a pleasant one. Breakfast is legendary. The location is superb. "
09 April 2018Andy Nugroho
" Saat dapet undangan gathering di resto Garden Palace Hotel saya antusias banget (karena belom pernah kemari juga soalnya). First impression saat masuk lobby badan langsung adem karena AC nya disetting full (mungkin).
07 April 2018Lanjut ke resto yang ada di sebelah kiri lobby saya ngerasa "wah". Karena mulai dari makanan khas Indonesia seperti serabi, kolak, gudeg, rawon, opor, onde-onde, dan bahkan gorengan juga ada. Japanese, ada sushi, acar khas Jepang. Turkish, kebab dan martabak. India, roti cane, kare. Sampe Western menu pun ada. Kenyang dek pokoknya saya dan rombongan. 😁 "
Yusuf Hidayat
" The hotel who knows what a custumer needs, nice! Breakfast with a lot of varian taste and choice. "
06 April 2018Azlan Shah
" Lovely rooms. very clean and comfortable. the price is good and hotel is safe "
21 March 2018Theresa Halim
" I went there not for staying, just try their buffet. It has a great & nice hospitality, they are so friendly, they even remembered our name. Delicious buffet. Lots of variety from Chinese food, Indonesian food, western food, & Japanese food. Nice ambient, and taste is great. "
01 March 2018Yudist Admiral
" Classic hotel, strategic location but need improvement. Slow wifi but have too many options for breakfast. Delicious! "
18 November 2017Hans
" Place looked like it was a bit old and dirty. Food and service were okay though. "
02 November 2017Deni Christanto
" For meeting, the facility is quiet adequate, even though some facility such as projector is not that good. The wifi is not that fast. The food is quite good "
11 October 2017Santi Choo
" Our dad fave hotel. Every time we visit Surabaya, it's a must for him to stay in this hotel. It's his 4th home, that's what his daughter in law said. "
07 October 2017Ivan Iskandar
" Old hotel but comfortable. Good lunch buffet here. Frequently used for weddings. "
09 September 2017Munandar Muda
" Totally good hotel..but lift or elevator too slow "
03 September 2017Jusuf Agung
" Now, it's better. However, not expecting much. Their dining table setting is still without knife. Only fork and spoon. They don't even provide matched spoon for your soup. They are also inexperienced in hosting a cocktail or fine dining events. "
25 July 2017Albertus Sutrisno
" Good old hotel. In the middle of the city, near Surabaya plaza and Tunjungan Plaza (and Zangrandi ice cream right at the entrance) The room are quite big for the price (unlike the newer hotels). The rooms need some modernization; still have that big control panel in the middle for turning off lights, air con, tv (changing channel as well, it's a relic from the past where tv remote was non-existent I guess). The inside of the room do look old (and it's actually old). "
08 July 2017Leonard Pranedya
" Friendly price, good breakfast...
07 July 2017Need some modernization, consider old hotel "
Tika Desi
" Nice room. So many option for breakfast. Great. "
04 June 2017Marco Postema
" Decent hotel, but needs update and maintenance. Great views over the city though. "
30 May 2017Iwan Kurniawan
" Worst hotel stay ever. Five reasons why:
23 May 20171. Water in bathroom was yellow-chocolate in color, clearly filthy, so I couldn't shower
2. I was stuck abruptly in the hotel elevator during blackout
3. Wifi in the room doesn't work
4. Hotel staff was slow to react when I complained (waited 30 mins with no empathy nor alternatives to my room)
5. Hotel wasn't willing to refund my stay "
Dave Cheng
" Had to ask for a bathroom floor towel, and the towel was taken away after room service, and had to ask again for it. Hair dryer is available but very weak, making it almost unusable.
21 May 2017Room is next to a busy street, a very loud siren would go off every time a pedestrian crosses the street.
Walking distance to convention center, groceries and malls, though walking is not recommended for all. "
Fikri Erfizal
" Large room, strategic location, quite old but stiil good "
11 April 2017Marvel Ramli
" I went there just to enjoy the dim sum. It is really nice "
21 March 2017Arif Mujahidin
" The service was very satisfactory. the food was good and lots of variety, locally and internationally. "
16 March 2017Nico Agusta
" Been here as guest and it staff, the food was great,the services is good,clean and luxurious,cozy.. "
11 January 2017Sara Toding
" I spent my new year event in here. Its comfortable enough. About the food, I cant forget their Manado porridge. Its so delicious. "
01 January 2017Siska Frey
" The secret garden dimsum restaurant is awesome, the best dimsum in town! "
29 December 2016Etty Fahmi
" Nice place n comfortable, near surabaya plaza, a citymall at surabaya city "
09 December 2016Roy PS
" Had stay few times, Hotel getting abit old, need some renovation. breakfast is good "
03 December 2016Psuan Su
" The Air con was so dirty. I felt suffocated here. The bathroom was smelly. The bed was a little bit wet. The lightings werw so dark. Not a baby friendly hotel. Only can last 4 hours here bfore I check out to find other hotel. Sorry... "
24 September 2016Mav3n
" Dim Sum nya enak. "
01 September 2016Natalia Santoso
" The crew are friendly, the room is clean, the food is authentically yummy. But, my favourite one is the authentic dim sum..
30 July 2016Must try! "
Ilmu Kolaborasi
" Tempat nya Bersih "
29 July 2016Irene Susianto
" Nice hotel, good facilities, but a bit old. "
22 July 2016Jodi Martin
" Exotic place "
15 June 2016Dino Erlangga
" Its location is right at the center of the city district. "
14 May 2016Ding Wei
" 1. Facility too old
20 April 20162. Reception service non efficiency and bad "
Inanta Indra Pradana
" The parking lot is expensive for non-customer of Garden Palace Hotel :( "
17 March 2016Dofa Yuliano
" Saya sering nginap sini......lemayan tempatnya "
29 December 2015Handanu Adiwidagdo
" good hotel, need upgrade springbed, some bed is broken "
08 April 2015