AirAsia Travel & Service Centre

Ali Moulay

" Always close.Girls no nothing about flights when they work sometimes.No way to reach someone on phone.Wasting our time and$$$$,booking with air asia.Even their office at the airport is close
No customers support.Very bad service.Do not book online,wasting your $$$ "

" "

Krisna Aditya

" Since Covid 19, seems like the company is being mute, (AKA hibernation as they say on the email announcement) trying to hide away from their customers who are asking for the refund. Super NOT professional!
So this is how a budget airline supposed to be i guess, how ironic.. "

Natalia Dorofeeva

" Disgusting service!!!
No office in Bali works and does not respond, although hours of operation are indicated everywhere! Today, Friday 15.05, no one has been in the office at the airport since 1 p.m., although no one picks up working hours until 3pm. How to reach you? How to resolve the issue of a canceled flight if it is impossible to contact you? "

R K

" Terrible company, not giving money back at COVID-19, even can't fly, they didn't cancel and workers are liers "

" "

Adhe Sari

" The officer (women) werent helpfull. The man is helpfull though but they cant help me to solve my refund issues :( "

Joseph Fernandez

" Poor of hospitality, should provide numbers for queue up. Staffs not well trained for handling customers, need more attention. "

St Sh

" this co gets swelling head, try to block all possibilities to contact them after you purchase the ticket, tried to call jkt, australia office etc instead had to chat with ava which was useless for refund etc, sooner or later you will learn your lesson like jetstar!!!! what's the point you fly but in case impossible to modify, NEVER AGAIN!! "

A Vrity

" The parking for the motorcycles was full of garbage and of course of big rats jumping everywhere when you park your scooter. The 2 ladies there don't know the meaning of the words "service" and "smile". Not even a "selamat sore" to welcome you and a face that was saying "how do you dare to disturb my nap". You don't see what you purchase, nothing is transparent. And they refused to print my boarding passes (I've just paid for an upgraded seat.) "

Angiee06 .

" Air Asia,

We booked a flight with Air Asia from Bali to Manila the evening of December 3. However due to Typhoon we received an email that our flight was cancelled and “To make up for the cancellation, we've rebooked you on the next available flight. Your new flight details have been updated in your travel itinerary. Kindly check your email for your new travel itinerary.”

Which never happened...there was never a flight rebooked to Manila. I tried contacting AirAsia through live chat for a few hours however it never connected me a customer service rep. Attempting to call at this point was useless so I decided to go to the nearest air Asia office. When I did, they told me they couldn’t do anything and to talk to the manger at the airport air Asia office.

So to the airport I go, to see this “manager.” When I talked to the rep, I had insisted to speak to the manager however he brushed that off. He couldn’t get us to Manila on the next flight because it was full (I had a flight to Manila to Japan that I couldn’t miss because it connected with my flight back to Vancouver) I made this very clear that it was extremely important to get to Manila before my next flight took off. However, there was just no way. He then discussed getting us on a flight to Tokyo so we could catch our connecting flight (For free) which seemed to be our only option because every other airline to Manila was now all booked and way to expensive to fly.

We had to speak to our other airlines and made the arrangements and paid over $800.00 to do so. When we returned to the airport the following day to book our flight and take that offer that was spoken of and promised. It was no longer honoured by the company, the worker brought the manager out and he explained to us that it was a mistake of his worker. So the only option the manager and his worker offered us was to fly us to Bangkok and we had find our own flight out of there. After 3 frustrating hours of dealing with the manager and worker with tears streaming down my face, we had no choice but to book new tickets ourselves to Tokyo. They didn’t even offer to book it for us, instead just sat in front of us on their phones.

They won’t give us a refund till after 30 days, due to Air Asia’s policy. This whole process of the Air Asia office at Ngurah Rai International airport is extremely unorganized, very unprofessional (the entire time we were speaking with them they would just turn to their phones and message on what’s app) and a complete waste of time. In total of 6 hours at their office wasted over a span of 2 days.

I do like flying with Air Asia, I would never recommend anyone going to the DPS office because it’s just useless. The company left us stranded in Bali for 2 days with no help. Just book through the site. I hope to anyone booking with air Asia that they never have to deal with a cancellation with them and that $1,200 “mistake” of their worker. "

Ari Oktav

" Dont waste your time looking for their office in Bali, great flight but poor support "

Victor Cunningham

" Very pleasant staff and very helpful indeed its just a pity the young lady put the wrong email address as I found out later when trying to check in "

Matthew Zetouna

" Terrible customer service, flights are uncomfortable and outdated. They still require you to put your phone down at take off and landing. Not worth the price.

Slow at baggage handling. "

Jai Guru Shiva And Vishnu Parvati

" Awesome lay down beds from Bali to India! Great price and was very nervous about my 1.5 hour layover between planes but as usual Air Asia came through shining! Made my layover and loved my inflight experience! "

Ashley Durning

" Super frustrated. I tried checking in online, get all the way to the end after I enter my credit card number for additional baggage. It the says one last step which was to swipe left on this arrow. I do that and it go back a page and cancels my entire check in. Tried it again multiple times for it to not load at all. Fine I’ll check in when I get there. Online my check in said 3000php ($76CDN) for my bags.

Get to the counter. The girl tells me it will be 6000php because they don’t have a kg amount available for 18kg. Only 15kg. THEN says she made a mistake and it is now 9000php. Absolutely outrageous!!! $230CDN for two bags at 18kg when my flight was $180 round trip... absurdity. Try to contact them to reimburse (even just some and pay what I originally saw at $75CDN) and they say there’s no record that I even tried to check in. So they won’t do anything. Even after showing them the picture of the loading screen that now won’t change for me. Brutal. Will never fly air Asia again. I could have flown Philippine Airlines for $42 more round trip BAGGAGE INCLUDED UNDER 23kg. Won’t make this mistake again. I suggest you’re careful as well. "

Dean Britz

" We book a return flight to bali from Perth with luggage of 23kg. No problem getting to bali. Now its time for the return trip.we go to check in and are told we don't have checked in baggage for the return trip and have.to.pay an.additional $80 to check our bag in.

So here's the issue- didn't air Asia have the decency to advise via a website warning that baggage isn't booked both ways.is it new trend to go on holiday and then leave everything behind? Or is this another way to rip customers off.

Someone needs to call me on +61 41 457 8997 to discuss or perhaps I should post a review on trip advisor? "

Azaria Tan

" Worst customer service! Based in Bali. Modifying booking seems like as complicated as taking care some serious documentations.
The officers at offices in Bali are clueless ; 1 office was not even available due to system/server down, the other office, has an officer that was clueless and helpless saying that it is just a sales office.
The flight rates really explain the level of customer service!! "

Azaria Tan

" Worst customer service! Based in Bali. Modifying booking seems like as complicated as taking care some serious documentations.
The officers at offices in Bali are clueless ; 1 office was not even available due to system/server down, the other office, has an officer that was clueless and helpless saying that it is just a sales office.
The flight rates really explain the level of customer service!! "

Ryo Onodera

" All is good for the clear explanation for my flight changing. "

RDM Dwimoul

" OK'lah Siippp & Excellent Service "

Rich Fenlon

" Helpful staff even though they couldn't assist with what I needed they took the time to find out where could and gave me addresses and directions. Thanks "

Charles Price

" Sunset Rd office always very good and helpful. Been there many times.
Occaisionally understaffed but overall no complaints whatsoever! "

Ryo Henry

" Paradise in Bali. Beautiful teller, warm greeting and smile. Nice services. Perfect! 😊 "

KEEP CLEAN Koh Tao

" Very bad customer service by the company. They did not give me any answer to the problem I had and they just wanted to sell me more products. Definitely this will be the last time I travel through this aera line and I will also recommend to all my family circulate and friend who does not travel more for his terrible sevice of the client "

Lucas Enrique Viganó

" Very bad customer service by the company. They did not give me any answer to the problem I had and they just wanted to sell me more products. Definitely this will be the last time I travel through this aera line and I will also recommend to all my family circulate and friend who does not travel more for his terrible sevice of the client! "

メイアMeia

" Terrible and cheap service. An AirAsia cabin crew named Arwind took my bag and did not send to the lost and found counter. The service officer named Janice did not respond to my email and give me the office telephone number. The Customer Service at counter U16 is unwilling to help me with my lost bag issue. My bag has gone for 2 months! Very disappointing. "

Keight Pawluk

" Worst airline ever .... scammers and rude staff if you think your saving money your not they will find whatever way they can to scam you out of more money ... next time i will pay the extra money to fly with a real airline that has costumer service and actually care and dont loose baggage "

Rajib Mohanta

" Good affordable best service. Small seats. "

MALYADRI REDDY. KARNATI

" Very Economic fares. Air Asia is very good air line in Asia. "

Gregor Schmitz

" No one answers the phone...Have to go to their offices . Service was good. "

Aryana Aryana

" Mudah di jangkau .... "

Peter Kakasi

" Work visit, nice office, hard to get to "

Ajir Kana

" Enak banget "

Clement TURNIER

" Amazing company and amazing office "

Pocut Vonda

" Good service! "

Courtney Joe

" Terrible experience with Airasiax. They say you can buy luggage on their fares prior to booking but when you try it the app comes with up with error after error and doesn't let you add a booking in order to "manage it" and add checked luggage. We even tried on the full website on both laptop and mobile device. Same thing over and over again. We tried for hours and hours over 2 days and no result. Rung the hotline and on hold for 30 minutes no answer. Completely useless.

We get to the airport and explain this to them as we continue to get the same errors all the way up to the cut off time. (You need to "manage the booking" 3 hours before checkin in order to purchase food, luggage etc at acceptable rates)
They charge us $400 AUD for 2 suitcases after speaking to a manager nobody cares or wants to help. Its absolutely clear as day we are having a genuine problem as we show screenshots with time stamp of error messages to ground staff. We also show him the manage my booking section that i had been refreshing all day which shows another, different flight that i added baggage too, and the flight in mention is not there.
The app then allows me to check in to the flight but still does not show up on the manage section.

This is all a big scam to rip customers off.

DO NOT UNDER ANY CIRCUMSTANCES THINK BY BOOKING A FLIGHT WITH AIR ASIA YOU ARE SAVING MONEY. THEY WILL RIP YOU OFF AND SCAM YOU OUT OF MONEY AND YOU WILL END UP PAYING MORE THAN A BETTER AIRLINE THAT DOESN'T PENALISE THEIR CUSTOMERS FOR HAVING A NON-WORKING SYSTEM WHO INCLUDE BAGGAGE ON THEIR FLIGHTS INSTEAD OF HAVING GLITCHES IN THEIR SYSTEM AT THE CUSTOMERS EXPENSE.

!!!! NEVER EVER FLY THIS AIRLINE. !!! "

Courtney Joe

" Terrible experience with Airasiax. They say you can buy luggage on their fares prior to booking but when you try it the app comes with up with error after error and doesn't let you add a booking in order to "manage it" and add checked luggage. We even tried on the full website on both laptop and mobile device. Same thing over and over again. We tried for hours and hours over 2 days and no result. Rung the hotline and on hold for 30 minutes no answer. Completely useless.

We get to the airport and explain this to them as we continue to get the same errors all the way up to the cut off time. (You need to "manage the booking" 3 hours before checkin in order to purchase food, luggage etc at acceptable rates)
They charge us $400 AUD for 2 suitcases after speaking to a manager nobody cares or wants to help. Its absolutely clear as day we are having a genuine problem as we show screenshots with time stamp of error messages to ground staff. We also show him the manage my booking section that i had been refreshing all day which shows another, different flight that i added baggage too, and the flight in mention is not there.
The app then allows me to check in to the flight but still does not show up on the manage section.

This is all a big scam to rip customers off.

DO NOT UNDER ANY CIRCUMSTANCES THINK BY BOOKING A FLIGHT WITH AIR ASIA YOU ARE SAVING MONEY. THEY WILL RIP YOU OFF AND SCAM YOU OUT OF MONEY AND YOU WILL END UP PAYING MORE THAN A BETTER AIRLINE THAT DOESN'T PENALISE THEIR CUSTOMERS FOR HAVING A NON-WORKING SYSTEM WHO INCLUDE BAGGAGE ON THEIR FLIGHTS INSTEAD OF HAVING GLITCHES IN THEIR SYSTEM AT CUSTOMERS EXPENSE "

Candra Bahtiar

" Datang kesini cuma untuk mengganti tanggal lahir penumpang karena salah memasukkan saat pembelian, karena saat menelpon call center tidak bisa dilakukan pihak call center. Namun prosesnya cepat sekali tanpa ada birokrasi yang ribet. Hanya diminta kode booking, data yang dirubah, serta ktp yang datanya akan dirubah untuk dicocokan, dan selesai. Sangat cepat sekali. Disana juga melayani pembelian tiket secara offline juga. "

Allen Longstaff

" Staff always so helpful
Change flight
Print boarding pass
Always smiling
Thank you "

Juzfor Share

" Nice staff.. Great service.. "

Sea Kutes

" Staff reluctance in assisting of checking online bookings. Only interested in selling air tickets. He directed enquirer to go to AirAsia customer service center instead. Why outlet is not turn into a one-stop center? "

Made Fajar Trisna K.

" The staff were helpful and they give me any suggestions for the pricing (other tips for buy the ticket via online). Good job guys "

Shania Shania

" Easy to find... Fast response... "

Sustiawan One

" Baik dan ramah tempat pun nyaman.. "

Lukyto Suriyadi

" Counter airasia di sebelah hotel sheraton ini pelayanannya baik dan cepat "

Carrie Chan

" Why there is no phone number listed ?! "

David Ferdian

" Kantor penjualan tiket AirAsia diBanda aceh, kantornya dpt Lapangan Smep, yg gatau Lap.Smep kesian skali, brarti anak jaman now..Lapangan Smpe tmpt org jualan buah diPeunayong..kantor AirAsia diRuko dkt situ, agak tertutup pohon² mmg plang namanya, tp keliatan kok dr simpang buah tu kalo diperhatikan. "

Jri Obenk

" Fjm service lampaseh aceh "

ABUcho

" Bookings & ticketing. "

ABUcho

" Bookings & ticketing "

You Happy And Healthy Ever After

" Wrong phone number listed. Was not able to get though on this number. When I finally got through they told me too late to change ticket so I lost my flight because AirAisa has the WRONG number listed in Google!!! "

Indie Imaji

" Air asia murah kemana mana.. nice "

Don Bencilao

" good food and clean building over all "

Advantours Bali

" One staff only, who can't solve my login problem. So he just said that the member system is having a maintenance. Limited car park space as well and it's on a crowded T-junction, so I had a problem to exit the car park. "

Blaise Samoy

" Good budget airline. "

Nikolas Cassimon

" Where are the smiling faces in Air Asia ? The helpful people ? These days crew very arrogant..... Flight to Krabi.... Cabin crew rude. Sorry I asked something already.... Quality isn't what it used to be. "

Naduni Mendis

" Went here for a hackathon! Loved the place! "

Kahleng Lee

" Google Malaysia's office is the best modern workplace in Malaysia but looks like it has a worthy rival here.

Love it but on the downside it's right in the middle of nowhere. "

Ro Mico

" The staff is very informative & good service "

Thomas Melcher

" This review is not for the building, its for the airline. For me it is definitely the best LCC worldwide! Great people, good product.
Well done Tony and crew! "

Per Lind

" Very interesting place to visit. "

Teuku Subhan

" Sangat Memudahkan untuk hal-hal yang selama ini hanya dapat dilakukan melalui website seperti menambah bagasi, mengubah nama penumpang yang salah, reservasi tiket dan lainnya yang berhubungan dengan Air Asia "

Amau Ali

" Home of AllStars. Air Asia Headquaters "

Troy Amiet

" Great service with a smile, sorted my flight changes in no time, well done to the staff here. Easy parking too. "

Admin Pictures

" My brother work here. Been here almost everyday sending and pick him up. Look outstanding than the older building at lcct. Got their own covered parking, cafeterias and gym. Outsider are possible to park inside with an hourly entrance fees. But seems like not every employee can afford to pay for a monthly parking pass. Some of them have to park outside; most of on road's shoulder and walk for a quite distance to the office. Maybe they should build an open space parking, next to the office which is more safe and maybe more cheaper. I guess they won't mind to park their vehicles under the sun as long as it's affordable and in a safe parking compound. Others I enjoy the sunset here with a view of take off airplane. Got a very friendly dog at the entrance. "

Duke Dutch Kendamas

" They say they are open till 21.00 but they are not. I was at the office on sunset Road Bali, but is was fully closed and not even a ceremony day! "

Davidoffbali

" Service are slow when crowded. Waiting place with limited sofa and no water when you are on queue "

Jean-Jacques Putallaz

" A real pain........
Have you ever been able to get AirAsia on the phone ? Not me. Wasted the whole morning trying to call them without success. Not been able to locate them on Sunser road either......... "

Graham Stone

" If you book your ticket in the office you don't get the "promo" prices listed online and your service fee is 95,000 rupiah. If you book online you get promo prices but the credit card service fee is quite high. The cheapest way is to book online and pay either by direct debit (from limited Indonesian banks only) or by paying through a convenience store (maximum 5,000,000 rupiah per transaction though, so you may have to book separate tickets if you are flying return). "

Dom VRS

" Easy and quick to get your ticket "